The Unaccountability Job?

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

I was discussing jobs and careers with a friend recently, and as you may guess it wasn’t complimentary. I mean there’s a reason David Graeber wrote a book called “Bullshit jobs,” which surprisingly I have not read.

What got me thinking is not how many jobs, are well, bullshit (I mean I know that but I should read the book), but the danger of the job description itself. Jobs can become a kind of “Accountability Sink,” and I think that’s potentially more common than we may realize.

An Accountability Sink is a concept I was introduced to in – you guessed it – The Unaccountability Machine by Dan Davies. The idea is that some processes and parts of an organization that adsorb accountability. It’s the help line that never lets you actually reach someone. The process no one is responsible for. The idea that “number go up” means all else is fine.

Now these aren’t always bad. Some people make bad decisions due to bad data. Accidents happen. We need some Accountability Sinks where the organization takes or diffuses the hit otherwise no one would want to do anything. I mean I work in medicine, and everyone is working hard, everyone is addressing risk, and if the organization didn’t accept responsibility, everyone would go insane from stress.

However you can guess that though they may not be bad, Accountability Sinks become problematic. Enough Accountability Sinks and leadership of a company can devastated people, states, economies, and countries. They may not even realize what a-holes they are as they’ve lost feedback.

Now, let me bring it down to the level I started at – I wonder if some jobs, some positions are Accountability SInks. The job is a convenient person to blame or the job comes with the assumption of unaccountability.

Ever been some low-level peon on a job? First to take blame? First to get laid off? Your position is an accountability sink. You can be let go because you carried out someone else’s bad decision. You can let go to juice stock prices because of a bad quarter brought on by C-level failure. You were the accountability sink, a human crumple zone for corporate accidents.

But also ever seen how some jobs – and not necessarily leadership (but too often, leadership) can make the most dunderheaded decisions and get away with it? You’re assumed to be right as you’re an expert or a business genius. Your failure might be considered part of your job, and it’s fine that, say, a system went down as that’s expected. Yes, you decided on conflicting standards, but as it’s not apparent until people try to make shit work you’re fine because you followed the recommendations.

Your job may be the accountability sink for others or have accountability sink built in. Either way congrats, your job may reduce responsibility.

Kind of makes you want to take a look at your job again, doesn’t it? Though it might not hurt to take a look at your co-workers as well . . .

Steven Savage

Book Review: Politics Without Politicians by Hélène Landemore

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

A second book review in a row? Well, yes it is! I just finished reading Politics Without Politicians by Hélène Landemore and it’s one you should definitely read. But let’s talk why.

Landemore’s thesis is simple: democracies in history had often used “lotteries” to select people for civic duties, along with citizen councils (often random too), rotating positions, referenda, and so on throughout history. Politics with less politicians or without politicians as we know them. It not will surprise you that someone writing a whole book in this is of course in favor of the idea that we can replace a lot of our politics with random selection and councils/parliaments.

The book is thus a breezy read as Landemore establishes her premise with historical example, then goes into a mixture of actual experience, actual implementations, research, and philosophy to justify her thesis. Her statement is simple – essentially reviving some elements of Athenian Democracy, then examining why she thinks it’d work, when it was tried, and what she’d do.

So spoilers, it’s actually very convincing, and in some ways surprising. If I were to compare it to something, it actually reminds me of my much-beloeved The Unaccountability Machine. It’s both obvious and not, and once you read it, you see things very differently.

Landemore describes our current crises and the idea of more randomized democracies as seen in Athens and in other states and societies, not necessarily democratic ones (a random council of nobles is still random). Random selection requires citizens to step up, reduces corruption, and requires building functional infrastructures to get things done. Our current political crises of modern times are, in her thesis, the result of a kind of “Electoral Aristocracy” that is clearly not responsive to people’s needs and is very disillusioning. And yes, she brings receipts on much of our dissatisfaction in our times.

Despite her cynicism about a lot of our current politics, Landemore is a passionate believer in democracy and citizenship. She wants more democracy, more power in the hands of people, and for voices to be heard. Indeed, ensuring people who are not currently engaged in politics can and will be engaged, is part of her thesis. Even when I find critiques (and I have a few) it’s clear she cares about the results and the people.

Landemore also looks at cases where randomized citizen councils were used in various countries to address issues – some of which she participated in. Coming from this direct viewpoint, she also describes experiences and why things worked – and didn’t – mostly focused on her native France. Landemore takes you into what it would be like, say, for twenty citizens to suddenly be asked to come up with policy for a referendum.

This personal experience, combined with her research, did help me understand why these kind of randomized councils and other approaches can work. If you have a diverse group of people and give them experts who respond as needed you can get a surprising amount of good ideas – something I’ve seen in my own management work. People who are responsible for results and dealing with each other as people will surprise you and probably break more than one of your stereotypes and assumptions.

Landemore did something very effectively – reminding us that our fellow citizens are probably more capable than we give them credit for. It’s just that they may be capable in different ways than us and that people coming together change. Some of her experiences made me understand my gaps, and in a few cases my arrogance. This, again, reminded me of my own worn in Project Management when people came together with just a bit of facilitation – and when I had my own assumptions proven wrong.

All of this of course reminds me of Agile, the productivity/project method I’ve used for years in various forms (sometimes inside other methods). A lot of Agile is “make it obvious, make it visible, make people responsible.” Though Agile usually lacks randomization, I see echos in Landemore’s writing.

It is clear from her writing Landemore has soured on the political classes, and even filtered, both the research she shares and the experience she has make a good case. Attempts at citizens councils often saw career politicians want to put on their own stamp, experts expect to be right all the time (thinking as experts, not impacted citizens), and so on. I finished the book with a better opinion of my fellow citizens, and a worsened one of our political class. Politicians can be distortive people, even if well-meaning, as things warp around them.

Ladenmore finishes with ways to implement more direct Democracy, and her thoughts of were to go next. She’s ready to go, clearly passionate, though I wished she’d done more to provide “next steps” and ‘who to talk to” that was more clearly spelled out. Still, I found some resources to investigate my own interest.

Ultimately, it’s hard to fault her case – we need more citizens and less politicians. Indeed, having more “governing-by-lottery” would mean people have to step up if called – and step up to help neighbors and friends and family who might be called upon. Certainly I’m a believer in her method because I am a believer in citizenship and this is a way to cultivate that.

As for flaws, there are moments her humor or references, especially about American figures, seems a bit off. There are a few cases where I wanted her to address some truly vile things we see like racism and religious fanaticism. But these are minor – she has a thesis, she justifies it well, and she takes us into the experiences and mechanics of it.

Much like The Unaccountability Machine, Politics Without Politicians is about why things are obviously wrong, how we probably had the solution, and what to do next. It’s also about giving a damn, which makes both books passionate. Maybe Landemore and Dan Davies should team up, so I have yet another book to go on about until people are tired of it.

A recommended read. Perhaps you’ll want complete rule-by-lottery, perhaps you’ll become a booster of citizen referendum, but I think you’ll have a lot to think about. Best of all, you’ll become a better citizen, and we need all of those we can get.

Steven Savage

Book Review: Enshittification by Cory Doctorow

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

Ever read a book that was very obvious but also a must-read? Well that’s Enshittification by Cory Doctorow.

You’ve probably heard the term Enshittification before because Doctrow made it famous. It’s a term to describe how things get worse and worse as they’re exploited, usually technology companies that were Doctrow’s initial targets. Well this is the book about why everything seems to be worse in the technology world. Companies locked us and their customers in and are squeezing us for every dime.

There’s very little in here that’s a surprise. But at the same time you’ll have a much better grasp about why your phone overheats when you go to web pages, why you get spam, and why your damn dishwasher has an internet connection.

Doctrow dives right in by discussing case studies of companies and services that Enshittified. None of this is going to be news to you in general, but the specific instances he invokes are eye-opening. You probably have at least one tech company you complain about and though it’s bad, it’s actually probably worse.

After giving you some examples that you’re all-too familiar with Doctorow then explores the Pathology of Enshittification. Simply put, there are usually social, government, and financial processes that keep companies from making their products worse. If you break those then, someone is going to start messing with the system, exploiting their locked-in users as much as they can.

Doctrow is pretty much of the opinion that modern corporations would Enshittify immediately, and gotta say, he has a point. Again a lot of this is very obvious, but when you see how many guardrails and limits to keep companies from making you insane for profit are gone, it’s worse than you think. Obvious, just worse than you think.

Then Doctorow does a deep dive on the Epidemiology of Enshittification, the various pathologies and signs and methods. This section introduces a number of useful terms, research, and concepts to help you understand what’s going on – and going wrong. Again, not a lot of it is surprising, but when you see the whole picture the depth is surprising.

To give an example, let’s talk what he calls “The End of Self Help.” We’re all aware of how many companies restricted the ability to repair devices, but the legal restrictions on what you can do with devices and software are probably far more strict than you realize. Repairing, playing with, modifying, or even accessing some devices in an “inappropriate” way can be made impossible or even illegal. Throw in internet-enabled tools and devices, and companies can lock you in and go after people who try to undo said locks.

Think about how that affects business, competition, and removes the concept of ownership. Now take this bit of Enshittification and multiply it by a whole lot of others. As I’ve mentioned a few times a friend decried in 2025 that it seemed technology hadn’t done anything truly new and good for ten years or more, and I kind of agree with her.

(Yay, we have better graphics, great, that’s being used to make Slop AI just like it was used to mine Bitcoin).

Finally, Doctorow looks at solutions. Some of this is the weakest part of the book as the solutions are obvious, but also we face a lot of challenges. Doctorow needed to give people more suggested action paths, communities to get involved in, and so on. The solution are movements and I think he could have done more with that.

And all of this, all of this is familiar. It’s just actually worse and dumber than we expected.

So my recommendation is that this is a must-read book but I’m not sure it’s a must-keep book. You’ll probably “get it” in one read and move on – hopefully after looking at the section on solutions and deciding to take action. So I do recommend buying a hard copy (which can’t be enshittified like a virtual one) and then when done lending it to someone else. Or have your book club do the same.

Let’s make sure this book doesn’t become a timeless classic.

Steven Savage