Avatar photoSteven Savage

The Layer of Madness

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(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

I’ve written before how many of our leaders seem, well, insane. I’ve also discussed at annoying length about how we’re often unseriousness and irresponsible as a culture, while also plugging Ted Gioia and The Unaccountability Machine. Lately I’ve been speculating on the architecture of this madness, namely how do so many – maybe all – of our so-called leaders become completely nuts.

You know what I’m talking about even if we’re talking about different people. People with bizarre beliefs that you can’t imagine any sane person holding – and they’re in charge. So-called adults acting like aspiring teenage Instagram Influencers who have nuclear weapons. It all seems like acting, and bad acting at that – and we can’t even blame Regan anymore (well, as much).

I’m not saying leaders haven’t been completely bonkers over the aeons. I mean, we still discuss the Hapsburgs. But as I’ve done my various historical readings, it seems we’ve managed the madness without the genetic damage and a particularly pathetic kind of madness at that. I think it’s because our leaders are so abstract.

It’s like everyone is so far away. You can’t be aware of how the world works, of the impact of your work. It’s because of layers.

Think of society as layers. There’s layers of work on extraction – farming, raw materials. Layers of crafting. Layers of communications. Layers of medical work. These different layers connect and support each others, but it’s easy to forget them. For instance, I work in medical technology, but I have to recall things like where drug raw materials come from or how shipping affects us.

As we pile layers upon layers to manage society – layers of banking and politics and the likes. Each layer ads more ability to coordinate, to administer, to process – but also more ways to get abstracted or distant. That may sound like a problem, but some people like that – they don’t want to be responsible or deal with complexity.

I’m musing now that our society’s layers have become so abstract that we’ve got some “upper layers” of media and politics so merged and so abstract the people in them are entirely out of touch unless they want to be otherwise. People raised or trapped entirely in a mix of low-brow politicking, media-spheres, and whatever science fiction they consumed 30 years ago. Everyone echoing each other like a pathological message board.

We may not have the Hapsburg inbreeding, but we’ve got people living on some airy layer of our culture, totally abstract from us, mentally inbred. It’s hard not to go mad even if you don’t want to, and if you do lose your mind as a politician or media star, people will just decide you’re sane. Which of course makes you more mad.

Plus you’re so far away you’re free of responsibility and surrounded by yes-people they can insulate you from reality – but not the rest of us.

I’m not against our modern society, but I think we have to ask if all the different layers have created a unique form of “royalty” even more out of touch than legendary royalty of the past. We don’t see it as our system of media and politics amplifies their madness – and tells them what madness of ours they can take advantage of.

We need to find a way to change how the layers of our complex world connect, else we’ll keep dealing with the insanity.

Steven Savage

The Responsibility Machine

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(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

I’ve been preaching the virtues of the book The Unaccountability Machine to the point I bought copies to give people for Christmas. You, my regular readers, shall be spared anything but a reminder – it’s about how organizations go insane following simplistic ideas and shield leadership from accountability. I mean I’m still going to talk about it, but I’ll be taking a new tact and pushing it less.

The thing is someone has to take responsibility in governments, companies, etc.. If everyone goes hands off, everyone dodges responsibility, the organization will continue to fall into insanity. Backside-covering does a lot to keep an organization going, but the insanity will predominate. The organization might fall apart, get bought out, get sold, become completely financialized, etc.

I’d wager we’re going to see a lot of that in the next decade or two. We’ve already seen it from the Tories in the UK to Sears.

But anyway someone has to take responsibility. That means, ironically, the more Unaccountability in a system, the more there has to be some responsibility. The Unaccountability Machine is also a Responsibility Machine. People need to step in to do the right thing, even as others don’t.

You’ve probably been there. You might be the person who is the Responsible one – come to think of it, if you’re one of my subscribers, you probably are.

This Taking of Responsibility can happen for a number of reasons. Some people just can’t stand to see things done wrong. Others like a challenge. Others really care about the system. People have a certain responsible streak in them, if only out of sheer irritation of seeing something done wrong.

This urge to take Responsibility isn’t necessarily benevolent either. A chance to take Responsibility can be a chance to advance in one’s career – to where one can finally enjoy the benefits of Unaccountability. Responsibility can be a way to angle for a raise or bonuses. It can be a way to show off or put someone in their place. Don’t assume everyone rushing to prop up the various bad decisions in an organization is motivated by principle.

But the key thing is there’s only so many heroes and opportunists at any organization. It also means that unless the payoff they want – from seeing something work to a fat raise – needs to be coming. If it doesn’t come, there’s going to be less and less people taking Responsibility and more giving up or even seeking areas of Unaccountability

And no one can cause more damage or grift the system better than someone that actually knows how stuff works – and gave up. They’re also the ones that warn others to not fall into the Responsibility trap or to not even get hired or join up. Even the more evil of the once-Responsible types don’t want any competition.

However the people enjoying Unaccountability can coast on those taking Responsibility long enough to get a payout and leave.

So if we wonder how organizations persist when they’ve gone insane with Unaccountability (beyond money and influence), look for the people who are being Responsible. If you can’t find any then you may want to stop looking and get away.

Take a look at the world now and think that over.

Steven Savage

Think of the Warehouses

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(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

In one of those online discussions I wish I kept a link to, someone posed a comment along the lines of “Imagine how many warehouses we’d need to store the data we have if we didn’t have computers?” For a moment I thought that “yes, that’d take a lot of space” followed by me getting a lot more thoughtful.

I love a good exercise of “what if we didn’t have X/did X” even if it means contemplating the horror of a world without video games. So let’s imagine all the data we collect by computer today and if we had to store it and move it physically – with the occasional phone call to get someone to dig around in a box.

Think about all the data you have to fill out on the job and in your life, all the forms and orders and everything else. Imagine it if you had to do it on paper, file it store it, mail it. Quite a lot isn’t it? Imagine the nonexistent warehouses your employer and government would need.

Now, ask yourself why we collect all of that data, because you know what, I bet we don’t need it.

How many fields and forms do you fill out because the software is collecting data based on some default setting? Pay a bunch of money to a SaaS vendor, flip on all the settings, and go. There has to be a reason for all those fields, right? Why assume that? We’ve made it easy to collect data for no good reason or by accident.

Now imagine if all that unneeded data needed warehouses

In fact, on that subject, how much software and setup collects data “just in case” or “because someone asked?” Someone in a department that’s part of another department figured they might need the data. Someone else figured you add that extra field so they don’t get in trouble. Software gives us an amazing ability to create more work for ourselves fast.

More data. The imaginary warehouses get larger.

Then with all of this data we’re collecting that we don’t need and don’t want (and probably get wrong) there are going to be horrible errors. We’re going to have to hunt for information we forgot we didn’t need anyway. We’re going to loose data because we filled out that other form we didn’t need. That just generates more data to track down the errors in our data.

We’d need warehouses to store data about errors in our warehouses.

All of those above complaints/rants/notes also make it much harder to collect and store the actual data we need. We can’t even use the warehouses we have and they’re imaginary.

The purpose of this extended, self-indulgent metaphorical walk is to illustrate painfully a truth we’re all low-key aware of. We collect too much damn data we don’t need and it makes things worse. It’s so easy to get information, put in a web field, or scan a document that we rarely stop to ask if we need any of it or if it does any good.

Thinking about computing systems and asking “what if we had to store this physically” is a great way to find out how much we care.

I honestly wished such a metaphorical exercise wasn’t so useful – this is me, I like technology. We should be asking if we need data, if it’s hard to collect it, how much risks we’re creating by collecting all of this.

But if a physical example is needed, as I think it is these days, so be it.

Steven Savage