responsibility

The Responsibility Machine

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(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

I’ve been preaching the virtues of the book The Unaccountability Machine to the point I bought copies to give people for Christmas. You, my regular readers, shall be spared anything but a reminder – it’s about how organizations go insane following simplistic ideas and shield leadership from accountability. I mean I’m still going to talk about it, but I’ll be taking a new tact and pushing it less.

The thing is someone has to take responsibility in governments, companies, etc.. If everyone goes hands off, everyone dodges responsibility, the organization will continue to fall into insanity. Backside-covering does a lot to keep an organization going, but the insanity will predominate. The organization might fall apart, get bought out, get sold, become completely financialized, etc.

I’d wager we’re going to see a lot of that in the next decade or two. We’ve already seen it from the Tories in the UK to Sears.

But anyway someone has to take responsibility. That means, ironically, the more Unaccountability in a system, the more there has to be some responsibility. The Unaccountability Machine is also a Responsibility Machine. People need to step in to do the right thing, even as others don’t.

You’ve probably been there. You might be the person who is the Responsible one – come to think of it, if you’re one of my subscribers, you probably are.

This Taking of Responsibility can happen for a number of reasons. Some people just can’t stand to see things done wrong. Others like a challenge. Others really care about the system. People have a certain responsible streak in them, if only out of sheer irritation of seeing something done wrong.

This urge to take Responsibility isn’t necessarily benevolent either. A chance to take Responsibility can be a chance to advance in one’s career – to where one can finally enjoy the benefits of Unaccountability. Responsibility can be a way to angle for a raise or bonuses. It can be a way to show off or put someone in their place. Don’t assume everyone rushing to prop up the various bad decisions in an organization is motivated by principle.

But the key thing is there’s only so many heroes and opportunists at any organization. It also means that unless the payoff they want – from seeing something work to a fat raise – needs to be coming. If it doesn’t come, there’s going to be less and less people taking Responsibility and more giving up or even seeking areas of Unaccountability

And no one can cause more damage or grift the system better than someone that actually knows how stuff works – and gave up. They’re also the ones that warn others to not fall into the Responsibility trap or to not even get hired or join up. Even the more evil of the once-Responsible types don’t want any competition.

However the people enjoying Unaccountability can coast on those taking Responsibility long enough to get a payout and leave.

So if we wonder how organizations persist when they’ve gone insane with Unaccountability (beyond money and influence), look for the people who are being Responsible. If you can’t find any then you may want to stop looking and get away.

Take a look at the world now and think that over.

Steven Savage

Take Some Responsibility

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You probably heard the news: Air Canada had to pay up for something an “AI” chatbot said. This story saddens me as I love flying on Air Canada. Honestly in my trips up there the flight is often part of the fun.

Basically a guy asked an Air Canada chatbot on advice on canceling due to bereavement, it gave him advice on refunds that was wrong. He followed the advice and of course when he had to cancel, he didn’t get his refund, and made a small claims complaint to the appropriate body. Air Canada argued – seriously – the chatbot is a legally distinct entity and that the guy shouldn’t have trusted the advice, but followed a link provided by the chatbot which had gotten things wrong.

Obviously, that didn’t fly, excuse the really stupid pun.

As an IT professional who’s career is “older than One Piece” let me weigh in.

I work in medical technology (indeed, it’s my plan to do this for the rest of my career). We vet everything we install or set up. We regularly review everything we set up. We have support systems to make sure everything is working. This is, of course, because you screw up anything medical and bad things happen.

Also it’s because someone that goes into medical anything is usually pretty responsible. We IT folks are in the mix everyday and know the impact of our job. We also work with – and sometimes are or were – doctors and nurses and other medical professionals who get it.

I love working in this environment. If this appeals to you, I can honestly say check out working in medicine, medical research, and education. It’s awesome.

Know what? Other people using technology can and should take the same level of responsibility.

Technology is a choice. What you use, how you implement it, how you expose people to it, all of that is a choice. You built it or paid for it or whatever, you take responsibility if it goes wrong, be it a life or someone deserving a refund.

If the product isn’t what you thought? Then those who made it owes you an apology, wad of cash, corporate dissolution, whatever. But either way someone takes responsibility, because technology is a choice.

We’ve certainly had enough of moving fast and breaking things, which really seems to just result in enshitification and more and more ways to be irresponsible.

Besides, reputation is involved, and if nothing else saying “we don’t care of our technology on a website goes wrong” is going to make people question everything else you do. I mean, if you were on an Air Canada plane after hearing about this “sorry, not our fault” approach how safe are you going to feel?

Let’s try to be responsible here.

Steven Savage

You’re Responsible To Share Creative Power

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(This column is posted at www.StevenSavage.com and Steve’s Tumblr.  Find out more at my newsletter.)

Creativity is a tool for freedom and a tool for a functional society. It enriches and empowers. It provides new ideas and lets us see old ones in new lights. It topples tyrants and leaves potential tyrants in fear. If you’re a creative person, you’re morally obligated to empower others to use their creative abilities to ensure freedom and a functioning society.

To help people be creative means that they can think outside of the cages built around their heads. It means they’re harder to rule and control, and more able to be responsible citizens. Creativity is freedom – but also it’s a chance to take responsibility in new ways.

Helping people to be creative also gives them options that go beyond thinking. It may help them find a new job, freeing them of financial chains. Creativity gives them abilities to find solutions to problems, allowing them to fix things as opposed to following snake-oil charlatans.

Showing people the power of their creativity and how to use it finally means happier people. Creative people don’t just have the chance to be freer, more responsible, more powerful – they can experience joy more. When you can dream and imagine, you can find what you enjoy kand new ways to enjoy – and happy people can be hard to control.

How you help people be more creative, however, is a trickier bit. Each of us has our own creative tools, methods, and inclinations – these may not fit those we want to help. Each person we wish to aid has their sown situations and challenges and desires. To share creative power means asking what you can share and how to share it – it’s a journey, not a destination.

An excellent place to start is to ask how you got inspired, who helped you be more creative, what helped you see what you could do with creativity. This may be only relevant to you (and probably is), but analyzing the experience will help you find lessons to apply to others. If a supportive parent helped you, then you have a place to start – be supportive as they were.

Finally, keep in mind that this call to action is not one of superiority or a chance to lord your creativity over others. We’re all links in the chain; others aided your creativity before, and in turn, you pass it on. Each person you help is not “beneath” you – sharing and supporting is a mutual learning experience, because you will learn from everyone you want to nurture. Be humble in helping because then you’ll learn (possibly about your flaws).

So let us inspire others, share power, encourage creativity. We’ll empower and guide, help people be more, and build a stronger society. It’s a responsibility, but such a glorious one.

Steven Savage